Privacy Policy

1. Introduction

DEGX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

When you create an account or use our Services, we may collect:

• Full name, date of birth, and government-issued ID
• Contact information (email address, phone number)
• Financial information (bank account details, payment card information)
• Tax identification numbers
• Proof of address documents

2.2 Transaction Information

We collect details about transactions you carry out through our Services, including:

• Deposit and withdrawal records
• Trading history and balances
• Wallet addresses

2.3 Technical Information

When you access our Services, we automatically collect:

• IP address and device information
• Browser type and version
• Time zone setting and location
• Operating system and platform

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Services
• To verify your identity and comply with legal obligations
• To process transactions and send transaction notifications
• To detect and prevent fraud, money laundering, and other illegal activities
• To communicate with you about your account and our Services
• To personalize your experience and provide customer support
• To analyze usage trends and optimize our platform

4. How We Share Your Information

We may share your personal information in the following situations:

4.1 Service Providers

We may employ third-party companies to facilitate our Services, such as:

• Identity verification services
• Payment processors
• Cloud service providers
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Investigations of potential violations of our policies

4.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, we may transfer your information as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Restricted access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide you with the Services
• Comply with legal obligations (such as anti-money laundering laws)
• Resolve disputes
• Enforce our agreements

Transaction records and other financial data may be retained for up to 7 years to comply with regulatory requirements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

7.1 Access and Correction

You may access and update certain account information through your account settings. For other requests, please contact us.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

7.4 Marketing Communications

You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We implement appropriate safeguards for such transfers.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Authenticate users and prevent fraud
• Remember user preferences and settings
• Analyze site traffic and usage patterns

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our Services or via email. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@dericsgroup.com